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Javi & Dillon did an excellent job @ representing this company. They were professional, polite & knowledgeable. Javi kept me posted throughout the process, providing information & answering questions. I would highly recommend their services. 😊
Service tech Sam was nice however for what I needed done for my geothermal was outrageously priced for a brass ball valve electronically controlled. He had the part I needed but did not have all the proper pex fittings that I just happened to have ...sitting around so I could get it working properly when he was here. No price discount for me saving him a trip and supplying some parts. In my mind I've started calling them the Crystal valley CROOKS.
We had Mike as our sales representative he explained everything so that my wife and I understood what we were getting done in our home he was very knowledgeable of the furnace and central air I would ask for him anytime
Poor. Promised the world but didnt perform. Deliver poor customer service after initial sale. Poor design. Now, after years of their poor design and service, they don't service units that are mounted. Oh kay. Don't use this useless company. 1 ...star.
I am extremely satisfied with all the professionalism and work I received from Crystal Valley Comfort Heating & Air Conditioning. My Furnace broke down, in the perfect - 5 degree weather. Yup, In the worst condition my furnace decided to brake down ...completely. Crystal Valley really took good care of me. I received same day service, they sent out a technician to see if they could bring back to life to my 52 year Low boy furnace. During the whole time he was extremely, friendly, professional and very Knowledgeable. From that moment I decided I wanted to work with the company so I made up my mind to installed all new Furnace & AC unit. That same hour Sam, the Technician called Mike Murphy to help me pick a new unit that suitable to my home. Mike was also very Professional and knowledgeable. He explained things, to the point I could understand every detailed. I have 1 week with the new unit and I must say, my home is very warm and my family are safe in a warm bed all thanks to Crystal valley and all their team.
Was having a hard time finding a company to install a new boiler and crystal valley with the help of Mike Murphy got it done. Mike came over at the scheduled time and gave us a detailed estimate and a week later we had a new boiler that is running great .... The guys that did the install were knowledgeable and professional and did fine work. Am pleased with the unit and the work done.
Mike Murphy was both professional and knowledgeable. He pointed out issues with our furnace that were all legitimate. He informed us about the state of our furnace. There were no made-up issues used to just het a sale. He worked with us on a reasonable ...payment plan. I would buy from this company again.
I would recommend them to anyone. They were on time and Kevin was great. He showed and explained what was going on. Very honest. They are for the cust.s and there good at what they do.
My cousin had Crystal Valley check the furnace and was told the blower motor needed a new capacitor which cost $200. He bought the exact same capacitor for $8 and installed it himself.
Treated you like a friend instead of customer.. excellent service